At “Chanya Haus”, we want to ensure your complete satisfaction with your purchase. If you have any concerns about your order, please review our policy below and don’t hesitate to contact us with any questions.

Returns

You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To initiate a return, please contact our customer service team at advanceengineers81@gmail.com/+91  to 8120210000 obtain a return authorization. Once approved, please securely package your item(s) and include the original packing slip. Returns should be sent to:

Chanya Haus / H. No – 151, Sector 4, Gurgaon

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued in the original form of payment.

Please note:

• Items must be returned in their original condition and packaging.
• We reserve the right to refuse returns that do not meet these criteria.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at advanceengineers81@gmail.com/+91 8120210000 for assistance.

Non-Returnable Items

Certain items are not eligible for return or refund:

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: advanceengineers81@gmail.com
• By phone: +91 8120210000